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Sewer Authority Flushes Old Brand for New

The North Brunswick Sanitary District, supplier of water and sewer services, was faced with a number of communication challenges, including a weak brand name and brand image. To overcome these challenges and to forge positive impressions of the District among its target audiences, Talk launched a rebranding campaign.

As North Brunswick Sanitary District, customers and the general public were confused about the District's mission and scope of services. The District was working to expand its reach geographically, and the name North Brunswick was too restrictive. With the expansion plans, it was also imperative that prospective customers could easily identify the organization's purpose and benefit to the community.

Talk hosted a 1/2-day brand workshop broken into two sessions for discreet audiences: for work crews and professional staff. Each workshop featured the following:

  • Branding 101 - what makes a successful brand?
  • SWOT analysis (participants were asked to complete prior to workshop)
  • Public Perception - Five words that describe NBSD and why
  • Name Game - What does the NBSD name say about the organization?; what should the new name convey?
  • Create a strong, recognizable identity
  • Increase awareness of the new brand
  • Foster a greater understanding of the scope of services
  • Position North Brunswick Sanitary District as a community asset
  • Strengthen relationships with local government officials and staff

Talk created a new name for North Brunswick Sanitary District - H2GO. The new name spoke directly to the District's focus on water and water transfer. We then created a logo that was simple and strong in its design and color palette. An arrow was incorporated into the design to symbolize both water transfer and H2GO's progress forward. A new tagline read "Brunswick Regional Water and Sewer" to readily identify the purpose and geographic reach of the authority.

The new name and logo was introduced internally and then publicized to local and regional media via a press release.

  • Staff quickly embraced the new name and logo and were eager to have the name transferred onto uniforms, trucks and business cards.
  • The name change announcement resulted in the following articles:
    • News Tribune - front page feature story March 9, 2009
    • State Port Pilot feature story March 19, 2009
    • Star News, March 31, 2009
  • The new logo was incorporated into a redesigned website with a new url: www.h2goonline.com, enabling H2GO to communicate more effectively with its 8,000+ customers.
 

Talk helps businesses in the Carolinas attract new customers, mitigate issues and increase profits.

 
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